pa99 Responsible Gaming — Your safety is our priority
Gaming is for enjoyment, not stress. pa99 provides all the tools and information you need to play safely and in good health.
For ages 21+ onlyWhy is responsible gaming important?
Online gaming has become a source of entertainment for millions of people in Bangladesh. At pa99, we believe that when played by the right rules, gaming can be fun and enjoyable. But when it goes out of control, it can have a serious impact on family life, finances, and mental health. That is why we see responsible gaming not just as a rule, but as a culture.
Every user on the pa99 platform can set their own gaming limits at their convenience. Our goal is not only to provide a gaming experience — helping you enjoy that experience in a balanced and healthy way is also our responsibility.
Gaming should always be a form of entertainment — not a source of income or a solution to problems. If you feel that gaming is affecting your daily life, it is important to seek help at the right time. pa99 is here for you.
Our Protection Tools
pa99 provides a number of practical tools to keep you safe, which you can use at any time.
Deposit Limit
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase a limit, you will need to wait for a set period, but you can lower it at any time.
Time-Out Feature
When you feel you need a short break, use the time-out feature. You can temporarily suspend your account for anywhere from 24 hours to 6 weeks. During this time you will not be able to play any games or make deposits.
Self-Exclusion
If you need a longer-term break, you can request self-exclusion. Your account will be closed for a set period or permanently. Our support team will assist you through this process.
Session Time Reminder
Remind yourself when you have been playing for a long time. With the session time reminder feature turned on, a notification will appear at set intervals — letting you know how long you have been playing and whether it is time to stop.
View Your Gaming History
You can view a full history of all deposits, withdrawals, and gaming activity in your account. This helps you understand how much time and money you are spending so you can take action accordingly.
24/7 Support
If you have any concerns about gaming, our support team is always ready. Chat with us in Bengali or English on live chat, or reach us by email. We will help without any judgment.
Warning Signs of Problematic Gaming
If any of the following apply to you or someone you know, it is time to seek help.
- Being unable to stop even after spending more than your set budget.
- Placing bigger bets to win back lost money ("chasing losses").
- Prioritising gaming over family, friends, or work.
- Lying to or hiding gaming expenses from family or friends.
- Feeling restless, anxious, or irritable when unable to play.
- Taking out loans or spending savings in order to play.
- Gaming is disrupting your sleep, eating, or daily routine.
Seeking help is not a weakness
If you notice any of the signs above, do not panic. Seeking help takes courage and pa99 is by your side on that journey. Our support team assists with complete confidentiality.
Simple Tips for Healthy Gaming
Following these simple habits will keep gaming enjoyable at all times.
Set a budget in advance
Decide how much you will spend before you start playing. When that amount is gone, stop — win or lose. The deposit limit feature makes this easy.
Stick to time limits
Decide in advance how long you will play each day. Use the session reminder so you keep track of time even if you are not watching the clock.
Do not try to recover losses
If you lose, stay calm and do not place bigger bets to make up for it. Every game is independent — a previous result does not determine the next one.
Gaming is not your only entertainment
Spend time with family, read, exercise. Gaming is one part of life — not all of it. Balance is the key to real enjoyment.
Age Verification and Account Protection
pa99 strictly ensures that only people aged 21 or older can use the platform. Keeping minors away from online gaming is our ethical and social responsibility.
If you have children or teenagers at home, please take the following steps:
- Never share or save your login credentials.
- Always log out of your account after using a device.
- Use a strong password that is difficult to guess.
- Use parental control software on devices accessible to minors.
Account Security at pa99
The pa99 platform is secured with SSL encryption. Your personal and financial information is kept completely confidential. Your data is never shared with any third party.
The minimum deposit is ৳100 and the minimum withdrawal is ৳500 — this helps prevent large transactions made on impulse. Withdrawals are generally processed within 1 hour.
How Does the Self-Exclusion Process Work?
If you feel you need a temporary or long-term break from gaming, pa99's self-exclusion process is simple and effective.
Contact Support
Let us know via live chat or at [email protected] that you want self-exclusion. Writing in Bengali is fine — our team provides full service in Bengali.
Choose a Duration
A temporary break (30, 90, or 180 days) or a permanent closure — choose the duration based on your needs. Our team will help you pick the right option.
Account is Closed
Once the request is processed, your account will be deactivated for the set period. No promotional communications will be sent during this time either.
Play responsibly,
play with enjoyment
Gaming at pa99 should always be a positive experience. Use our tools, know your limits, and enjoy gaming within the bounds of fun.
Minimum deposit: ৳100
Minimum withdrawal: ৳500
Payment methods: bKash • Nagad • Rocket • Upay
Responsible Gaming FAQ
Answers to some common questions are below. For more details, visit our FAQ page.
More to Explore
There are many more games and sections to enjoy at pa99.